Help

We’re regularly updating our Help page with the latest information. We don’t want you to be unprotected in any situation. If you have a question that you can’t find an answer to, write to our Customer Satisfaction team (see what we did there?) at community@thesalad.org.  

  1. About Your Order
  2. About Our Products
  3. About Our Impact
  4. About Your Account
  5. About Wholesale
  6. Other Things

About Your Order

  • Returns and Exchanges

Unfortunately, we can’t accept returns or exchanges of any of our products. Of course, this is a government and consumer law mandate for your health and safety, but it also makes absolute sense. Our condoms are for intimate use: once sold and delivered, they’re yours. Thank you for your understanding and support! 

How do we ensure you wouldn’t want to return or exchange them?

  1. We’ve done our best to add all the relevant information that you need (even if you don’t know it yet) about the condoms you’re about to buy. We’re regularly adding newer, updated information to ensure complete transparency and help in your purchase decision.
  2. We’re going above and beyond to ensure our products reach you in perfect condition: sealed packaging, latest production (even though condoms have a shelf life of up to 5 years), and sanitized packaging. 

Lest you think that’s not enough, we encourage you to share photos of the product you receive if it has a damaged, unsealed, or opened-during-transit packaging at community@thesalad.org. We’ll work with our Quality Control team to assess and do the necessary due diligence before offering a complimentary product as a resolution.

  •  Shipping

We’re just starting out, so shipping options vary depending on the delivery address (i.e, where in India you are). We’re adding more and more pin codes to our reach every day. We’re also only currently available in India, and we’re hoping to go international in the coming months. 

Interesting Idea: Condoms are one of the most ecologically unsustainable forms of protection because of various reasons:

  1. They’re not biodegradable.
  2. They must come in aluminium packing (governmental and health mandates to ensure they are safe for use).
  3. Innovation in condoms is extremely expensive (that’s why you don’t see a lot of brands coming in the market).

We can’t change the product to make it more sustainable (ask us why: community@thesalad.org) but we’re working on minimizing the environmental impact of our business. We’ll be shipping orders on 2 days of the week only: Mondays and Fridays at 9 AM. This means that the transport delivery person will use less fuel in picking our condoms and delivering them to their warehouse. Baby steps. 

  • Tracking Your Order

Once we receive your order, we’ll email you the date of shipping, tracking number, and a link to track your order. At any time you’re concerned about the whereabouts of your order, please write to us at community@thesalad.org with your order number. Shipping can be stressful—let us do the worrying for you.

** Please note: We’re working on minimizing the environmental impact of our business, and so we’ll be shipping orders on 2 days of the week only: Mondays and Fridays at 9 AM. This means that the transport delivery person will use less fuel in picking our condoms and delivering them to their warehouse. Baby steps. 

  • Order Packaging and Privacy

We get it. It’s still taboo to be seen with condoms, even though our goal is to change that. We’re currently shipping all orders in plain boxes: no product description, just Salad written on the box.

We hope to build a world where we can send you your Salad in brightly coloured and designed boxes, but till then, this is our only option to ensure your comfort. Thanks for your support and patronage.

  • Missing Orders

Can’t find your order? Let us make it right. If more than ten (10) business days have passed since you placed your order, and delivery still hasn’t arrived, please email us at community@thesalad.org. We’ll investigate it for you. If we can’t track your order down (slim chance), we’ll send you a free replacement right away. We’d never leave you unprotected. 

If you do need to contact us, it’ll be super helpful to include this information in your email so we can confirm a few things immediately:

  • Your order number
  • Your full shipping address, including your apartment/unit number
  • Any special instructions that would help the courier find your address
  • Your favourite joke (just for the gags)

** Please note: We’re working on minimizing the environmental impact of our business, and so we’ll be shipping orders on 2 days of the week only: Mondays and Fridays at 9 AM. This means that the transport delivery person will use less fuel in picking our condoms and delivering them to their warehouse. Baby steps. 

  • Personal Information and Data Privacy

We’re all about intimacy and take our data protection seriously. All personal information is processed, stored and secured in accordance with our Privacy Policy. 

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it (including encryption and password protection). However, no method of transmission over the Internet using standard technology is 100% secure. Therefore, although we try our best, we can’t guarantee the absolute security of your information. 

  • Discount Codes

Got a discount code? Sexy! It’s not working? Yuck.

All our discount codes have rules attached (like being a newbie customer, creating a subscription, spending over a certain amount, etc). Check the terms of your code to make sure you’re eligible. These terms should be right around the place you got the discount code, whether it’s on the website, or from an email/special link. 

If the code is still reading as an error, contact us at community@thesalad.org and we’ll get it sorted for you.

** Please note: We’re a socially responsible business and have committed 15% of our profits to improving access to sex-ed in schools and colleges in India. The more discounts we give you, the less we can do for the world. Please consider using the discount code only if you absolutely need it: someone might need that money more than you. Thank you for your support and patronage.

  • Gifts

Don’t you think it’ll be amazing to get Salad condoms as a gift?

Just enter the lucky recipient's name and address during checkout. We’ll get your gift there in no time. Don’t forget to use your own email address—that’s where we’ll send the order confirmation and tax invoice.

 

About Our Products

We’re a proudly Indian-owned, Indian-founded company. We’re working with a reputed and well-established condoms manufacturer in India to bring you your Salad. 

We spent a lot of time and energy in learning about all our available options. We’re sad to tell you this, but we still live in a country where a woman asking questions about how condoms are produced wasn’t taken kindly by many manufacturers. Many refused to speak to our founder outright after finding out she’s a woman! The manufacturer we work with now treated us with respect and encouraged us through the entire process of setting up this socially-responsible business. We’re so proud to be working with them. 

  • Eco-Conscious, Non-Toxic and Vegan-friendly

We’re serious about the sustainability business! Condoms are actually one of the most ecologically unsustainable forms of protection because of various reasons:

  1. They’re not biodegradable.
  2. They must come in aluminium packing (governmental and health mandates to ensure they are safe for use.
  3. Innovation in condoms is extremely expensive (that’s why you don’t see a lot of brands coming in the market).

We’re trying our hardest to do the best we can given the situation. Our condoms are made of rubber coming from a sustainable rubber forest in India. We’ve ensured we don’t use any chemicals that aren’t needed in a condom and harm the skin. Any chemicals that are used are certified safe for the human body. We’re also vegan-friendly: none of the components of the condom are derived from animals. 

We can’t change the product entirely to make it more sustainable but we’re working on minimizing the environmental impact of our business. We’ll be shipping orders on 2 days of the week only: Mondays and Fridays at 9 AM. This means that the transport delivery person will use less fuel in picking our condoms and delivering them to their warehouse. Baby steps. 

  • Costs (v. Our Competitors)

If you’re thinking that such an amazing, thoughtful, disruptive product is going to be super expensive, we’ve got a surprise for you.

We’re actually priced at par with most of our competitors that you find at pharmacists and supermarkets. We've set our pricing as per the ceilings set by National Pharmaceutical Pricing Authority's annual mandate. You can learn more about our pricing breakdown here.

Not to mention, we’ve committed 15% of our profits to improving access to sex-ed in schools and colleges in India. Can you really put a price to giving back?

  • Good Working Conditions and Living Wages

We want to work with partners who are providing their employees and labour with good working conditions and living wages. We’ve been conscious of having these conversations with them upfront. We’ll keep you updated on more. 

For TheSalad.org, there’s currently just one (1) of us who’s doing everything. As we grow, we aim to be a fair business with an inspirational work culture. We're also proud to be associated with kind, empathetic consultants who're helping us build this wonderful brand. 

 

About Our Impact

  • Carbon Neutrality

Did you ever think you’ll ask this of a condom company (or any company for that matter)? As of now, we aren’t a 100% carbon neutral. But we’re working on it. We’ll keep you updated on more.

  • Our Impact Partners

We’ve committed 15% of our profits to improving access to sex-ed in schools and colleges in India. For this, we’re partnering up with organizations and individuals who are experts in these fields under a non-restricting funding model. This means we won’t tell them how to use the money we donate—they decide. 

We’ll be releasing our first impact report in the coming months and will keep you updated.

Are you an organization who wants to be our impact partner? Write to us at community@thesalad.org

 

About Your Account

We’re updating this section. We’ll let you know once we have all the answers. 

About Wholesale

We’re currently only selling through our website. If you’d like to stock us in your store, write to us at community@thesalad.org

 

Other Things

  • Contact

We’d love to hear from you. Please feel free to write to us at community@thesalad.org. There’s a ton of information on our Help page that you can search at your leisure too.

  • Phone Number 

At this stage we can only offer email support, and don’t have a phone number for customer enquiries. You can get in touch with our Satisfaction team (see what we did there?) 👇  about anything and everything. 

We would love to offer a phone line so we can speak to you, but we’re not able to just yet because the cost to support a phone line is expensive, and we’re just a one-person team. We’re working on different ways to get in touch at the moment, but in the meantime, it would be great if you can send us an email to community@thesalad.org with your question. 

  • Jobs and Careers

We’re looking to grow our team! If you love sex as much as we do, and can help us grow The Salad, shoot us an email at community@thesalad.org.